Billing Policy

This Billing Policy explains how we process, manage, and regulate purchases made through our website at www.hypnella.com (the “Website”), operated by CIZZY LIMITED, registered in the United Kingdom (Company No. 16038779), located at First Floor Office, 3 Hornton Place, London, W8 4LZ, United Kingdom.

Order Acceptance & Limitations

We reserve the right to refuse or cancel any order at our sole discretion. We may impose limits on:

  • Orders placed by the same customer

  • Orders under the same account, email, billing address, or credit card

  • Orders shipped to the same address

These measures are in place to prevent fraud and unauthorized reselling.

If your order is canceled or modified, we will make reasonable efforts to notify you via the contact information provided at checkout (email, phone, or billing address).

We may restrict orders that appear to be placed by dealers, resellers, or distributors.

Accurate Billing Information

By making a purchase, you agree to provide current, complete, and accurate:

  • Billing and shipping details

  • Contact information

  • Payment method details (card numbers, expiration dates, etc.)

You also agree to promptly update this information as needed to complete your transactions or for us to contact you if required.

Accepted Payment Methods

We accept the following:

  • Major credit/debit cards

  • PayPal

  • Other electronic payment systems displayed at checkout

Additional options:

  • Cash on Delivery (COD): Offered in select countries. If available in your location, it will appear at checkout.

  • Checks or other non-standard payment methods are only accepted if clearly stated as available for your country.

Pricing & Charges

Final Price:

All prices shown at checkout include:

  • Product price

  • Any applicable VAT or sales tax

  • International shipping costs

Import fees, customs duties, and local taxes are not included and may apply depending on your country’s regulations. These are the buyer’s responsibility and are collected by your local customs or courier.

Price Adjustments & Availability

We reserve the right to:

  • Modify prices at any time

  • Apply discounts or run promotions

  • Discontinue or suspend products without prior notice

We are not liable to you or any third party for changes in pricing, product availability, or delivery options.

Country-Specific Pricing

You may notice price differences depending on your location. This may occur due to:

  • VAT inclusion or exemption

  • Shipping origin (e.g., directly from our fulfillment center in China)

  • Currency exchange at the time of browsing

Bank Fees & Currency Conversion

We do not apply any currency conversion rates or fees related to your selected payment method.

However, your bank or payment provider may:

  • Charge a foreign transaction fee

  • Use their own conversion rate

These charges are outside our control. If you notice discrepancies between the invoice amount and your bank statement, please contact your bank for clarification.

Related Policies

Please also refer to our:

Last Updated: June 2025