Thank you for visiting our website - https://hypnella.com ("Website"). Please read these Terms of Services ("Terms") before using the Website, using any of its features, or placing any purchase requests. These Terms govern your use of the Website and form a legally binding agreement between you ("User" or "You") and the operator of the Website whenever you make a purchase.

If you do not agree with or understand these Terms, we recommend you stop using the Website and refrain from making any purchases via the Website.

1. GENERAL INFORMATION

1.1. Hypnella (hereinafter referred to as the "Seller," "We," "Us," "Our") is a brand name and registered trademark used and operated by: CIZZY LIMITED First Floor Office, 3 Hornton Place, London, W8 4LZ, United Kingdom Company reg. no.: 16038779

1.2. All purchases made on the Website will be shipped from our fulfillment centers, which may differ from our office address. Please do not return any products to the office address. For returns, see our Return Policy.

1.3. To use the Website and make purchases, you must: (a) Agree to these Terms; (b) Be of legal age to enter into a contract in your jurisdiction; (c) Use the Website for personal, not business, purposes.

1.4. The Website is intended for adult users only and is not intended for children or minors.

1.5. If you have any questions, contact our customer support team at support@hypnella.com before making a purchase.

1.6. We may prohibit use of the Website if you violate these Terms.

1.7. Goods may be shipped from outside your country, such as China, and may be subject to import duties or taxes based on your local laws.

2. WHAT WE SELL

2.1. Our Website is dedicated to selling various consumer household goods (hereinafter – "Goods").

2.2. All our Goods are designed and manufactured in accordance with all EU requirements applicable to household goods.

2.3. The Goods that we might sell on the Website are not toys and are not designed or intended to be used by children.

2.4. Currently we are selling ergonomic memory foam pillows with properties indicated on the product pages.

2.5. Hypnella ergonomic pillow ("Hypnella Pillow") is made from Polyurethane-based memory foam with a polyester outer cover. It supports side, back, and stomach sleeping positions.

2.7. Claims made about Hypnella products are not evaluated by the FDA or any medical authority and are not intended to diagnose, treat, or cure any medical conditions.

2.8. Consult a healthcare professional before using if you have a medical condition. Hypnella does not replace medical treatment.

2.9. We are not responsible for product misuse or failure to follow instructions.

3. PRICING, PAYMENTS AND CHARGES

3.1. Final prices are shown on the checkout page. Prices do not include customs duties or import taxes.

3.2. Prices may change. Discounts may apply.

3.3. We reserve the right to modify or discontinue product sales.

3.4. Prices shown may vary by country due to VAT.

3.5. We will not charge VAT if: (a) VAT is not applicable in your country, or (b) Goods ship from our fulfillment center in China.

3.6. You may be responsible for customs fees in your country.

3.7. VAT is included in the price if applicable and the product ships from an EU center.

3.8. We are not responsible for foreign bank charges or currency conversions.

3.9. Accepted payment methods: Credit card, PayPal, other electronic payments. Cash on delivery may be available in some countries.

4. DISCOUNT CODES

Full terms and usage conditions for discount codes are included, as per the original document, sections 4.1–4.10.

5. DELIVERY

5.1–5.6: Orders processed within 1–3 business days, delivery estimated in 4–14 business days. Tracking provided. Delivery delays may occur. Order changes allowed within 24 hours.

6. RETURNS & REFUNDS

6.1–6.9: Returns accepted within 30 days of delivery. Contact support within 14 days to initiate return. Refunds only issued for unused items returned in original packaging. Return shipping is your responsibility. Full terms as per original document.

7. WARRANTY

7.1–7.2: All goods include a 2-year warranty for manufacturing defects. Warranty claims require order ID, proof of purchase, and photos of the defect. Excludes misuse or damage.

8. PERSONAL DATA & CONTACTING

8.1–8.8: Your data is protected under UK law. For full use of your data, see our Privacy Policy at https://hypnella.com/privacy. You may receive order confirmations and marketing if opted in. You may opt out at any time.

9. RULES OF CONDUCT

9.1–9.4: Goods are for personal use only. You may not reproduce, resell, or exploit the content or products. Prohibited activities include misuse of the Website, hacking, or unauthorized access.

10. DISCLAIMERS

10.1–10.11: Goods are provided “as is.” We make no warranties beyond statutory rights. Product images may differ from actual items. Third-party links are followed at your own risk.

11. INDEMNIFICATION

11.1–11.2: You agree to indemnify Hypnella and CIZZY LIMITED against any claims from your misuse of the Website or violations of the Terms.

12. LIMITATION OF LIABILITY

12.1–12.3: We are not liable for indirect damages or losses. Your sole remedy for dissatisfaction is to stop using the Website.

13. INTELLECTUAL PROPERTY

13.1–13.3: All intellectual property belongs to CIZZY LIMITED unless otherwise noted. You may not copy or reuse content without consent.

14. GOVERNING LAW AND DISPUTES

14.1–14.3: These Terms are governed by the laws of England and Wales. You may file complaints with UK consumer authorities or courts.

15. MISCELLANEOUS

15.1–15.3: If any part of these Terms is invalid, the rest remains enforceable. We may update these Terms at any time.

16. CONTACT INFORMATION

Support email: support@hypnella.com Postal address: CIZZY LIMITED, First Floor Office, 3 Hornton Place, London, W8 4LZ, United Kingdom Online contact form: https://hypnella.com/contact