Shipping Policy
CIZZY LIMITED (trading as Hypnella) ships to most countries around the world using the fastest delivery methods available to us, including trusted global couriers such as EMS, DHL, and their local partners.
Processing Time
Orders are typically processed within 1–2 business days. Please note that during peak seasons, holidays, or limited edition launches, processing may take slightly longer. We appreciate your patience.
Tracking Your Order
You can track your order status at any time:
Instructions:
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Locate your order number, tracking number, or email address
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Visit our tracking page or 17Track
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Enter your info into the field and click “Track”
🌍 Estimated Delivery Times (Business Days)
| Country | Delivery Time |
|---|---|
| United Kingdom | 8–12 days |
| United States | 8–12 days |
| Germany | 10–14 days |
| Netherlands | 8–12 days |
| France | 10–14 days |
| Italy | 10–14 days |
| Spain | 10–14 days |
| Sweden | 10–14 days |
| Austria | 10–14 days |
| Switzerland | 12–15 days |
| Poland | 8–12 days |
| Belgium | 10–14 days |
| Norway | 10–14 days |
| Finland | 10–14 days |
| Ireland | 12–15 days |
| Czech Republic | 10–14 days |
| Slovakia | 10–14 days |
| Denmark | 10–14 days |
| Hungary | 10–14 days |
| Greece | 10–14 days |
| Portugal | 12–18 days |
| Romania | 10–14 days |
| Bulgaria | 10–14 days |
| Croatia | 10–14 days |
| Luxembourg | 10–14 days |
| Cyprus | 10–14 days |
| Estonia | 12–18 days |
| Latvia | 12–18 days |
| Lithuania | 10–14 days |
| Ukraine | 10–14 days |
| Turkey | 10–14 days |
| Israel | 14–18 days |
| India | 5–7 days |
| Malaysia | 10–14 days |
| Thailand | 10–14 days |
| Korea | 5–8 days |
| Japan | 10–14 days |
| Philippines | 1–5 days |
| Australia | 10–14 days |
| New Zealand | 10–14 days |
| Canada | 12–18 days |
| Brazil | 12–18 days |
| Colombia | 12–18 days |
| Argentina | 12–18 days |
| South Africa | 12–18 days |
| Lichtenstein | 12–18 days |
| Mexico | 8–12 days |
💳 Shipping & Handling Charges
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Standard shipping: Estimated at €8.95
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Final shipping rates are shown at checkout based on location and delivery method.
🔄 COD (Cash on Delivery) Estimated Delivery Times
| Country | Delivery Time |
|---|---|
| Romania | 1–4 days |
| Philippines | 1–4 days |
| Spain | 1–5 days |
| Italy | 1–4 days |
| Poland | 1–4 days |
| Thailand | 1–4 days |
| Malaysia | 1–4 days |
| Germany | 1–4 days |
| Czech Republic | 1–4 days |
| Slovakia | 1–4 days |
| Bulgaria | 1–4 days |
| Portugal | 1–4 days |
| Greece | 1–4 days |
COD Shipping & Handling: up to €8.95 depending on the country and courier service.
📦 Damaged Items
If your Hypnella order arrives damaged in transit, we will gladly offer a free-of-charge replacement.
To process your claim, please contact our Customer Support and provide:
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Photos of the damaged product
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Photos of the damaged outer packaging
You may be asked to return the damaged item to the return address provided by our team for inspection.
🌐 Customs, Delays, and Exemptions
Please note:
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Delivery times may vary due to customs processing, natural events, or courier hand-offs to local carriers.
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We are not responsible for delays due to strikes, customs duties, taxes, or local regulations.
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You are responsible for any import duties, local taxes, or additional delivery fees in your country.
Last updated: June 2025